PRIVACY POLICY

Introduction

Each visitor can browse the Website without giving any personal information. Personal data such as name, e-mail, date of birth, etc. will only be needed if the visitor wishes to create a Letstudy account in order to access free or paid courses provided via the Letstudy platform.

Cookies

As on most websites on the internet, Letstudy uses cookies to access certain information every time the user browses the site. The user acknowledges that without the use of cookies it would be impossible for Letstudy to offer important services. Cookies are alphanumeric files that are transferred to the hard drive of the users' computers via the internet. The users can modify the settings of their personal browser in order to prevent accepting new cookies or to ask them every time a new cookie is to be installed on the hard disk. If the user chooses to prevent cookies from being stored on their hard drive they will not be able to use certain Letstudy services.

How to control cookies: You can control and/or delete cookies according to your wishes. Details can be found here: aboutcookies.orgYou can delete all cookies that already exist on your computer, as well as configure most browsers in such a way that they prevent the installation of cookies. However, in this case, you may need to adjust some of the preferences yourself each time you visit a website. The user can use the website without problems even without the use of cookies but possibly to the detriment of the usability and the operation of certain services.

Google Analytics & Facebook Pixel

Like most websites, this site uses Google Analytics (GA) and Facebook Pixel to track user interaction. We use this data to determine the number of people who use our site, in order to better understand how they find and use our web pages and to see their journey through the site.

Letstudy also uses the following features of Google Analytics and Facebook Pixel based on showing ads: Repetitive marketing, Google Network display reports, Doubleclick Campaign Manager integration, and demographic and interest reports. Although GA records data such as your geographical location, device, web browser, and operating system, none of this information identifies you personally. GA also records your computer's IP address, which could be used for your personal identification, but Google does not give us access to it. Using Ads Settings, visitors can opt out of Google Analytics for displaying ads and customize Google Network Display ads.

Letstudy uses repetitive marketing with Google Analytics and Facebook pixel for online advertising. Third-party suppliers, including Google, may display our ads on Websites. Letstudy and third-party suppliers, including Google, use third-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to update, optimize, and show ads based on the past visits of some users on our website. Google interest-based advertising data or third-party audience data (such as age, gender and interests) is used in conjunction with Google Analytics to display advertising messages to a selected audience.

Data collection & concession to third parties

At Letstudy we oppose any collection of personal data for the purpose of transfer or sale to third parties. Any collection of personal data during user registration in Letstudy will be solely used for our communication or for informing users via email (Newsletter).

When registering on Letstudy, you enter your email, your first and last name, which are stored on the Letstudy server for the sole purpose of identifying you in the courses so that you can be provided with personalized access to our services. Your information will remain in the Letstudy database for as long as you continue to use our services. You can delete your account at any time, an act that will result in the deletion of your data from the Letstudy database.

When you participate in a course, information such as your email and/or your public username, are shared with the course instructors and teaching assistants. This happens only in order to achieve basic functions of the course e.g. correction of the exercises if they are not done in an automated way by the system. None of the above information is retained by teachers and teaching assistants after the completion of the course.

Furthermore, statistical data may be collected regarding the duration of attendance and the number of repetitions of each video lecture, the student’s participation in the activities of each course as well as their score in each activity. In any case, this data is collected anonymously. Letstudy collects and stores personal data when the user:

1. Registers on the page letstudy.gr to create a new user account
2. Applies for a certificate of successful completion or service invoice
3. Participates in questionnaires
4. Navigates the courses and interacts with the educational material

Ever since 14/09/2019 the new standards of identification of users during their electronic transactions are in force according to the regulation (EU) 2018/389 of the European Commission that supplements the directive (EU) 2015/2366 (Payment Services Directive 2 - PSD 2). PSD 2 requires Strong Customer Authentication (SCA) for online purchases by credit, debit or prepaid card. For this reason, Letstudy, during the purchase of a course, will ask you to fill in the fields Country, Address, City, Region and postal code (ZIP). It is obligatory to send this information to the bank so that Letstudy is in compliance with the above regulation.

New user account

The following data is collected during your registration to create a new user account:

Email address. Email is used to communicate with the users of the Letstudy platform. If a user does not wish to receive emails from Letstudy, they cannot register to Letstudy. By registering to Letstudy, all users agree to receive informative emails concerning: the courses they are enrolled in, new courses at Letstudy, training issues and communication purposes with Letstudy for procedural issues. Users can withdraw their consent at any time.

Full name. The full name of a registered user is used to issue the Certificate of Training which you may be awarded upon completion of a Letstudy course.

Public username. Your username is visible in your conversations in the course forum and ensures your anonymous participation in the course. It is used by the instructor to evaluate your assignments in the course, in the case there are open-ended exercises with no automated correction.

Password. The password is set by the user upon registration in order to protect their account. Letstudy does not have access to this information.

The user has the right to request the deletion of his/her account from Letstudy. Deletion means that they will not be able to attend Letstudy classes or receive informative emails any more.

When you sign up to Letstudy you can enter additional information about your profile (which is optional). This information refers to the level of your education, your gender, the year of birth, your postal address and the reasons that led you to register to Letstudy. In your profile settings you can choose whether you want your personal information to be displayed limited or full.

Applying to obtain a Training Certificate or an Invoice for the provision of services

When submitting your application for a certificate of a course successful completion we require that you fill in the following information so that we can issue the certificate

• Gender
• Name
• Surname
• Father΄s name

as well as some additional information for the issuance of the receipt or invoice such as

• Address, City
• Profession
• Telephone
• Business Name
• VAT Number
• Tax Office

Participation in questionnaires

When completing a questionnaire embedded in a course or sent by Letstudy via email, you may enter personal data. This data can be used by Letstudy either for statistical purposes, aiming to improve the courses and to better adapt them to the learners needs, or for research purposes.

In the case of research purposes, your data may be passed on to third parties (teacher and/or teaching assistants) who are committed to Letstudy for the confidentiality and secure processing of your personal data.

In any case, the processing of the data collected is made anonymously.

If the user - visitor does not agree with the terms mentioned above, he/she should not use the website.

Deletion process

The user can request deletion of the data collected during his registration to Letstudy, by sending an e-mail to info@letstudy.gr

Duration of retention of personal data

Letstudy retains the information that has been reported, until the user requests their deletion.

Protection when purchasing courses

The direct electronic payments of Letstudy are made through the services of Eurobank via the e-POS service. During the payment process, the user is transferred to the secure payment environment of the above services and makes the payment securely without any sensitive personal data being shown to third parties (not even Letstudy).

To pay for the courses by bank transfer/deposit the user will need to know the details of the Letstudy bank account. The payment is made by electronic transfer or deposit at a physical bank branch without disclosing to third parties (not even in Letstudy) any sensitive personal data.

Modifications to the privacy policy

Letstudy reserves the right to change or modify the Privacy Policy at any time without notice to its users/members. Such changes, modifications, additions or deletions to the Privacy Policy will take effect immediately after being published on the Website/Application. Any use of the Website/Application following such a change or modification will be considered acceptance by the user/member of the changes, modifications, additions or deletions made to the policy.

Responsible Body

Responsible for the processing of personal data for the operational needs of this website is:

Georgios Psathas

Misirli 12, 54250

Thessaloniki

Contact: giorgos@letstudy.gr